Public Patient Check-in

Role Purpose

To streamline the morning "check-in" rush and afternoon "discharge" window. You are the primary point of contact for the public, ensuring that all paperwork is completed accurately and that both humans and animals feel calm and welcomed upon arrival.

Key Responsibilities

• Greeting & Triage: Welcome clients as they arrive, identify the reason for their visit, and ensure pets are safely leashed or in secure carriers.

• Intake Paperwork: Assist owners in completing surgical consent forms, anesthesia waivers, and contact information updates.

• Weight & ID Checks: Escort pets to the lobby scale to record an accurate weight and ensure ID collars/tags match the digital records.

• Lobby Management: Keep the waiting area orderly. If a "reactive" dog or a highly stressed cat arrives, assist in finding them a quiet corner or a vacant exam room to wait in.

• Patient Status Liaison: Act as a bridge between the front desk and the surgical technicians. Notify the medical team when a patient has arrived and is ready for "pre-op."

• Comfort Support: Offer water, tissues, or coffee to waiting owners. For nervous pets, you may provide "distraction treats" (if cleared by the medical staff).